General  Booking information for Private and Business Clients

"Prices shown are for the Vehicle not per person"

 

Private Clients on Inverness day tours.

When a client makes an enquiry for dates they are not held on the system until a deposit and booking reference is given. To hold dates we require a £50 per day of tour, with deposit either through PayPal (you can use your credit card) or via bank transfer or agreed payment. You will be sent an invoice with reference, details of your tour, price and agreed collection and return address.

The final payment is required 30 days before your tour commences using the same systems, unless your tour is less than 30 days when full payment is required at the time of booking. Inverness Day tours are assumed to be from accommodation within 3 miles of the centre of Inverness. Areas outwith may be charged at our agreed rate.

Private Clients on Custom Tours.

When a client makes an enquiry for dates they are not held on the system until a deposit and booking reference is given. To hold dates we require a deposit to cover the cost of our accommodation bookings and any entry tickets, ferries or other expenses paid for the group. These payments are non refundable if the tour fails to go ahead. Payment either through PayPal (you can use your credit card) or via bank transfer or agreed payment. You will be sent an invoice with details of your tour, price and agreed start and return address.

The final payment is required 30 days before your tour commences using the same systems, unless your tour is less than 30 days when full payment is required at the time of booking.

 

 

Private Clients on Shore Excursions.

When a client makes an enquiry for a shore excursion at Invergordon or Portree or other port of call they are not held on the system until a deposit and booking reference is given. To hold dates we require a £100 deposit either through PayPal (you can use your credit card) or via bank transfer or agreed payment. You will be sent an invoice with details of your tour, price and agreed collection and return port

The final payment is required 30 days before your tour commences using the same systems, unless your tour is less than 30 days when full payment is required.

If your ship fails to dock except due to wind and tide conditions a full refund of all monies will be given less £50 processing fee (exchange rates and credit card commission currently 4.1% payments will apply).

This refund will not apply to illness or injury sustained on voyage or existing medical conditions which may mean the tour does not proceed.

If the tour is for groups where coaches or larger vehicles have been booked then no refund will be made.

Business Clients.

When Business clients (eg Travel Agents) makes an enquiry for a tour they are not held on the system until a deposit and booking reference is given. To hold dates we require a £100 deposit via agreed payment. You will be sent an invoice with details of the tour, price and agreed collection and return point.

The final payment is required 30 days before your tour commences or agreed date using the same systems, unless your tour is less than 30 days when full payment maybe required.

All Clients

When enquiring for a tour please provide a complete description of the tour you are interested in, if it is not one of the published tours, include the duration, how many are travelling, and importantly dates of travel. 

Once a client agrees a tour and we have supplied invoice and booking reference we will expect you to honour the tour as we will reject other enquires for that day. If you cancel your deposit will not be refunded unless supported by a medical report, or other supporting information.

Accommodation address or collection point, details of children whose ages are under 11 is required as seat boosters or car seats etc;  maybe needed on the tour.

All passengers count as one pax, all children including babies are counted, this is the law in the United Kingdom, please do not ask to allow children to be seated on an adults lap this is NOT allowed. If a child is removed from a seat or booster the vehicle will stop and not travel unless the child is returned to the seat, again this is the Law in the U.K. and your safety is our number one priority. If there is a medical condition that you feel we should be aware of please advise so that we can make allowances.

The vehicle you travel in will be fitted normally with CCTV this is for security and insurance purposes, the recording is on a loop system of 3 hours and re writes over the previous recording, no recording is kept under the Data Protection Act unless an accident or dispute is entered into when the recording will be handed to the Police or insurance investigators, this is for your protection.

The vehicle or replacement  provided will be covered by full public hire and reward insurance and the certificate is available for inspection. Please treat the vehicle and guide with respect and remember the next client who will use the vehicle. In the event of sickness or damage there maybe a charge levied, to clean or repair or hire a replacement vehicle.

We cannot be held responsible for delays caused by circumstances out with our control such as traffic, road works, accidents, delayed departure, ferry cancelations, weather etc; or other factors. We will endeavour to get you to your destination on time.

There maybe times, normally out of the main season when tour itineraries may have to be altered due to attractions being unavailable, we will endeavour to offer an alternative attraction, etc;

We will endeavour to complete your tour or have a colleague complete it on our behalf if illness, injury or accident means your tour may have to be changed. We have a wide network of trusted colleagues who we will get to cover if any of the factors impact on our team. If we are unable to complete your tour we will refund fully and completely including any additional payments for ferries, hotel, or other expenses that have been paid for by you the client.

Shore excursion clients will not be conveyed to the next port if the impact above means the vehicle does not return to the port on time. Return times will be advised from sites, failure to observe these may result in missed connection we will not be held accountabl.

These conditions are normal terms of carriage and those normally applied and should cause no concerns with the majority of clients, however if you need clarification please email or phone for clarification.

Commission charges to PayPal payments are borne by Highlandtourguide.com.

 

 

 

 

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